Introduction and Overview

trionavexium Financial Services ("we," "our," or "trionavexium") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website trionavexium.com or use our financial education services in Australia.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and provides transparency about our data handling practices. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our financial education services:

• Contact details when you register for courses or request information
• Educational background and professional experience for course placement
• Payment information processed through secure third-party providers
• Website usage data including IP addresses, browser types, and page interactions
• Communication records including emails, chat logs, and support tickets
• Survey responses and feedback about our educational programs

How We Use Your Information

Your information helps us deliver quality financial education services and maintain effective communication with our students and prospective learners.

Data Sharing and Third Parties

We work with trusted partners to deliver our services effectively while maintaining strict data protection standards. Information sharing occurs only when necessary and with appropriate safeguards.

• Payment processors for secure transaction handling (Stripe, PayPal)
• Educational platform providers for course delivery and student management
• Email service providers for communications (Mailchimp, SendGrid)
• Analytics services to improve website performance (Google Analytics)
• Customer support tools for efficient service delivery
• Legal and regulatory authorities when required by Australian law

We never sell your personal information to third parties for marketing purposes. All partner agreements include strict data protection clauses ensuring your information receives the same level of protection we provide.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights effectively.

• Access: Request a copy of all personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Marketing opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner

We respond to most privacy requests within 30 days. Some requests may take longer if they're particularly complex or numerous. We'll keep you informed throughout the process.

Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for all data transmission between your browser and our servers
• Secure hosting infrastructure with regular security updates and monitoring
• Access controls limiting staff access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Backup and disaster recovery procedures to prevent data loss
• Staff training on privacy and data security best practices

Despite our best efforts, no online system is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Different types of information have different retention periods.

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion, though we may need to retain some information to comply with legal obligations.

Cookies and Online Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. You can control cookie settings through your browser preferences.

• Essential cookies for basic website functionality and security
• Analytics cookies to understand website performance and user behavior
• Preference cookies to remember your settings and choices
• Marketing cookies to deliver relevant content and measure campaign effectiveness

Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

Some of our service providers are located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We primarily work with providers in countries with adequate privacy protections or use additional safeguards like standard contractual clauses to ensure your data remains protected wherever it's processed.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through appropriate channels.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this page indicates when the policy was last updated.